Magic Atrium Plaza Apartments Frequent Questions
Do you have any doubts? We resolve it!
Book your apartment with peace of mind and confidence. And if you have any doubts, don't worry, here you can consult the most frequently asked questions. Can't find your question in this list? Our chat 'Bot' is available at the bottom of the website to answer your questions.
- What measures do you have in place against COVID?
In our accommodation we take the health and safety of our guests very seriously. You can consult
HERE all the measures.
- What is the Magic Amigos club, how do I apply for it and how do I apply my discount?
To benefit from the advantages of the Magic Amigos card, all you have to do is sign up on our website. From your next booking you will enjoy
- A 4% discount on all your bookings (*). Exclusive for you, for being a member of our Club.
- Fancy a relaxing experience? You have a 10% discount on Spa and Wellness treatments in any of our hotels.
- Savour your 10% discount in our themed restaurants (**). Surprise your five senses with the staging of our restaurants and gastronomic offer.
- You will get access to our exclusive offers before anyone else, take advantage of our discounts!
- Free WiFi connection in all our facilities.
- We print your personal documents, such as plane tickets, bus tickets, or any paperwork that may arise during your stay.
- And best of all... you join a Magic Club!
(*) Discount applicable to only one room per booking in the name of the member.
(**) Visit to the themed restaurant by prior reservation at the hotel. Limited places per day
How do I get my discount?
Very easy! All you have to do is register on our website and identify yourself before making your reservation. The loyalty discount will be automatically applied to the final amount of your reservation.
Magic Amigos Card Application
You no longer need a physical card
STEP 1: Apply for your virtual card by registering on our website. You must confirm your registration by email.
STEP 2: Log in to the website and search for availability and prices. Before confirming the reservation, you will see the final discount applied.
- I have a discount code, how do I apply it?
To take advantage of some promotions or offers it is necessary to enter a promotional code at the time of booking, following the steps below:
1 - Select your booking (take into account the dates of stay valid during the promotion).
2 - Select the number of adults and children in 'occupancy'.
3 - In the section 'promotional code' enter the code to apply.
4 - Click on Check availability
5 - Your discounted room will automatically appear. Check that the dates and occupancy are correct.
- Is there a security deposit?
At any time during your stay, the establishment reserves the right to ask the holder of the reservation for a valid credit card to pre-authorise an amount equivalent to 75 EUROS/ADULT to cover possible damages/extra expenses that may be caused in the facilities. This amount is also requested as a guarantee against any claim for possible breaches of the contract of stay or the rules of the internal regime of the establishment by the guests. This deposit will be refunded at the end of the stay, after check-out and is subject to an inspection by the accommodation to assess if there has been any damage or breach of the internal regime or if the customer has made any extra consumption (not included in their regime) in the accommodation.
- Can I bring my pet to the hotel?
We know how much your pet means to you, that's why at Magic Atrium Plaza we are 'Pet Friendly'. Pets are allowed for a small daily supplement. You must book your flat together with the pet extra in 'Packages and extras' (as many nights as shown on the booking). If you come with more than one pet, you must book as many nights as you bring (confirm with Reservations). We also offer you the possibility of accommodating your pet in the Caraby residence at a special price. Pets must comply with the regulations in force in each accommodation.
- Are there options for coeliacs, allergy sufferers or vegetarians in the restaurant?
At Villa Venecia Hotel Boutique Gourmet, we work every season to incorporate new premium gastronomic options into our menus, such as gluten-free, sugar-free or vegetarian food. However, if you have any kind of allergy or special request, you only have to tell the maitre d', who will be at the entrance of the restaurant, and he will tell you which foods you can eat. In any case, our kitchen service can also cook something adapted with 24h notice.
- How can I get from Alicante Airport or from the Renfe train station to my accommodation?
At Villa Venecia Hotel Boutique Gourmet we like our guests to have the best service and the best facilities for their stay. That's why we offer a shuttle service that drops you off at the hotel's door. Moreover, for stays of 5 nights or more this service is FREE (only available from the booking process on our website).
SEE THE POSSIBILITIES:
- ECONOMIC: The shuttle service runs from the airport to the door of your establishment.
- AVE: For customers arriving by AVE, the shuttle service is also free! The shuttle service runs from the train station to the door of your accommodation.
*To request this service you must fill in a form on the confirmation voucher of your booking. If your stay is less than 5 nights, you can hire the transfer on your own through the company Beniconnect. To check dates and prices here is the web.
**You can only take 1 piece of hand luggage + one more piece of luggage per person.
There are no wheelchair accessible buses.
Transfer booking only valid during dates of stay (arrival and departure).
Service available for flights arriving or departing between 08:00 and 23:59. From 01/11 to 31/03 flights between 08:00 and 22:00.
For bookings made less than 48 hours in advance the shuttle service will only be available subject to availability.
- Can I cancel or modify my booking?
Booking changes can be made subject to availability at a non-refundable cost per room and must always be requested in writing to email@example.com (see conditions).
With your booking, you can contract the Safe-no-charge rate (except non-refundable bookings) to cancel free of charge up to 3 days before your arrival date.
It covers any cause of cancellation and does not require any proof of cancellation. Check Here the conditions.
-If you have NOT contracted the No Charge Rate:
Cancellations* from 7 to 6 days before arrival, 25% of the reservation amount will be charged. Cancellations 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
Cancellations* in winter: from 7 to 6 days before arrival, 25% of the booking amount will be charged. Cancellations from 5 to 3 days before arrival, 35%. Cancellations 2 days before arrival, the charge will be 80% of the amount of the reservation. For cancellations 1 day before arrival, no show or cancellation during the stay, the charge will be 100%.
2. No cancellation charges will be applied for reservations cancelled up to 24 hours after the initial sending of the reservation, as long as they are more than 21 days prior to arrival.
3. For security reasons, the cancellation of a reservation must be made in writing. To do so, the holder of the reservation must fill in a request at here indicating the accommodation and the booking reference number of the reservation he/she wishes to cancel. The date of receipt of this request will be considered as the date of cancellation and will be confirmed within 72 hours, validated by the booking reference number. No cancellations will be made by telephone. Requests received by any means other than the cancellation form will not be processed.
4. No-shows and cancellations during the stay will be charged at 100%, except for Formula 24.
5. Changes to bookings may be made subject to availability at a cost of 30€ (non-refundable) per room and must always be requested in writing to firstname.lastname@example.org.
If you have booked your reservation at a non-refundable rate:
You must in any case pay 100% of your booking.
- Is there parking at the hotel?
Are you coming by car? We have paid parking, subject to a daily supplement of 20€/night.
- Are there any restrictions on the number of nights?
Yes, the minimum stay may be different in each of the hotels, and availability varies according to the occupancy of the accommodation. Our aim is to reconcile the well-being of our clients with that of our employees, so in many cases, only stays of 7 nights or full weeks can be booked.
With this system, we are able to provide quality employment for the staff. When only short stays are sold, rooms for the rest of the week cannot be sold. Therefore, we give preference to week-long stays and if at the last minute there are still rooms available, we shorten the stay. We offer you the possibility to be put on a waiting list and if the minimum number of nights is reduced, we will call you.
- Where can I request more information about my booking?
We have several ways to contact and resolve any questions you may have. You can check HERE your booking status
1.- Through our website: you can make your booking and if you have any questions, enter our online chat, where our team will answer any questions that may arise about our services.
2.- Through the Central Reservations telephone number: 0034 965 851 654, where our reservations team will answer any questions you may have and, if you wish, confirm your reservation.
3.- By e-mail: email@example.com
4.- Through our web form.
5.- By sending a private message with your question on our Facebook.
- When and where is it preferable to book at Magic Atrium Plaza?
In order to get the best price for your stay, we recommend that you make your reservation in advance and always through official channels, such as this website. The department that manages the prices publishes the lowest rates in advance and they go up as occupancy increases. For this reason, those who book in advance get the best price. If it goes down later, we will refund the difference on arrival, thanks to the protected price policy.
With your early booking, you'll always come out ahead! You can check all the details of the
details of the protected price through this link.
If you need a personalised quote, you can contact the reservations department on 902 165 454 or at firstname.lastname@example.org.
- Can I change my boarding plan?
Yes, it is possible to request to change your accommodation to a superior regime, with a small supplement per person per day (check dates and price at your accommodation or through our reservations department). It is recommended that you give 15 days' notice.
- What does my board include?
You can make your reservation in different regimes (these descriptions may be subject to change). You can find out what is included in each option on this website. We recommend that you include the Full Board option in your booking to make the most of the food in our restaurant Llum de Mar.
- What time can I check in and what time do I have to leave my apartment?
It is reported that according to the decree 19/97 of February 11, the law governing tourist accommodation Valencia, Article 7 states that will be accessible to the room at 17:00 pm and it must leave it before 10:00 on day of departure, unless specific agreement with the accommodation. The establishment of their own volition, undertakes to try to have arranged the rooms before the start time, whenever possible.
On the day of check in you will be able to enjoy the services of bars and restaurants from 12:00h (the first service included is lunch).
On the day of departure these services are included until 12:00 (the last service is breakfast).
- How do I book through the official website?
On the main page of our web you will find a section called 'Book now', in which you can select the dates you are interested in, you can access the availability of rooms by accommodation, regimes and prices.
You must choose your arrival and departure dates.
Number of people
Indicate the number of adults, children and babies in the booking. Please note that at Magic Costa Blanca children are considered to be between 2 and 16 years old, and that the first child's stay is free of charge. The number of babies is related to the number of cots that you can request in your booking by filling in the 'Remarks' field.
Type of room
If you have selected dates and number of people, you will see the types of room that are available and you can choose the one that best suits your needs.
Regime and offers
You can select the regime or offer you want.
Packages and Extras:
With your booking, you will be able to select a series of extra packages with services such as animal experiences, massages, park tickets, spa... that will complete your holidays.
Once you have clicked on 'Book now', it is important that you check the contact details you provide, in case we need to contact you before your arrival at the establishment.
Once you have filled in all the fields you can click on the 'Confirm Booking' button and your booking will be confirmed. A window should appear telling you that your booking has been successfully completed and will give you the option to print your confirmation voucher at that time, or you can wait until you receive it in your email and print it then.
To make a booking, the customer must provide a Credit or Debit Card number. As a management fee and to guarantee the reservation, from 22 to 30 days prior to arrival, a charge will be made to the card provided with the amount corresponding to 25% of the reservation, and this amount will be deducted from the invoice of the total amount of the stay on arrival. In the event that this amount cannot be charged to the card, the client will have 24 hours to provide a new card number or the deposit in our bank account, which will be provided by e-mail. If no reply is received, the booking will be cancelled with the corresponding charges according to our cancellation conditions. The rest of the booking will be charged 72 hours before the arrival date.
In the case of payments via Bizum, 100% will be paid at the time of booking.
- What advantages do I get when I book on the official website?
Nobody will offer you as much for your booking as Villa Venecia Hotel Boutique Gourmet. There are all advantages, from the moment you decide to make your reservation with us until the day you return home.
-We guarantee you the Best Price Online. You won't find a lower price. And if you do, we'll make it up to you!
-Price Protection: Take advantage and book now. If the price of your holiday drops later, we will refund you the difference on arrival. With your early booking you'll always be a winner.
-You can get the Magic Amigos card where you will have up to 4% discount at any time of the year. All you have to do is register on our website.
-Exclusive rooms only for sale on our website and confirmation of the reservation at the moment, in just 3 steps. No waiting time. The last available cabins are only available on our website.
-Book now and do not pay until 30 days before arrival (25% of the amount is paid in advance and the rest approximately 72 hours before the arrival date).
-We also offer facilities for you to bring your pet to the hotel or, if you prefer, kennel service.
In addition to all this, if you stay with us for 5 nights or more we offer you:
-Free transport from Alicante Airport or RENFE to the door of your Magic accommodation (minimum 5 nights).
- What channels do I have to make my booking?
Nobody will offer you as much for your booking as the Magic Atrium Plaza Apartments. Only by booking through the officialI have lost an object in the accommodation, what can I do?
Lost property is managed through the Foundspot online tool.
Click 'HERE' to start filling in the form and help you with your request.